Enter units sold, your current and target registration rates, claim rate and cost, and the share of claims paid without valid proof. See registered customers before and after QR and WhatsApp registration, leakage recovered, program cost, net benefit, ROI and payback.
Warranty registration management starts with a simple question: who is standing next to the product when it can be registered. There are three moments, and a digital warranty management system should capture all of them against the same serial number.
| Moment | Who registers | What gets captured | Registration rate observed across programs Unotag runs |
|---|---|---|---|
| Dealer billing | Retailer or dealer at the counter | Serial, invoice number, date, buyer mobile | 20 to 45 percent when the dealer earns a small incentive per registration |
| Installation | Electrician, plumber, installer or mechanic | Serial, site photo, installer ID, installation date | 30 to 60 percent when the installer is in a loyalty program |
| Customer unboxing | The end customer | Serial, mobile, purchase proof photo | 5 to 20 percent on a QR alone, higher with a small reward |
Rates from the three moments overlap, so the combined figure is not their sum. The default target of 55 percent in the calculator sits inside the range seen when a brand uses at least two of the three moments and pays the installer or dealer a small per-registration reward, which is why the QR code warranty registration flow is usually launched together with a trade loyalty program.
An app must be found, downloaded, installed, signed into and kept. Each step drops people, and the installer who fits twenty units a week will not keep a separate app for every brand. A QR that opens a WhatsApp chat asks for nothing new: the customer or installer scans, WhatsApp opens with the serial pre-filled, they send a photo of the invoice and their name, and the warranty is on record in under a minute. It works in the ten Indian languages Unotag supports, on the phones people already have, without app store approval or updates. The same chat later carries the claim, so the customer never needs to remember a portal login. The end-to-end design is in digital warranty management, and the step-by-step plan in how to digitize warranty management.
For a comparison of platform options that run in India with dealer and installer participation, read warranty management system in India.
Digital warranty management puts a serialised code on every unit, registers the warranty by QR scan or WhatsApp at the dealer, installer or customer moment, and validates claims against that record. It replaces warranty cards and invoice photocopies with a serial-level record shared by brand, dealer and service centre.
Serialise units with a QR code, open registration through WhatsApp so no app is needed, reward dealers and installers for registering, link the service centre to the same record for claims, and report registration rate and leakage monthly. Unotag sets up a sandbox in 48 hours and runs a 90-day pilot.
Warranty registration management is the process of capturing which customer bought which serial number on which date, at the dealer, installer or customer moment, and keeping that record current. It is the foundation for claim validation, recalls and after-sales marketing.
One that registers by WhatsApp in Indian languages, works on any phone without an app, rewards dealers and installers per registration, pays through UPI, and gives service centres the same serial record. Unotag's digital warranty management runs on the same QR used for loyalty and anti-counterfeit.
Across programs Unotag runs, brands start at 5 to 20 percent with cards and portals. With QR on the unit, WhatsApp registration and a small reward to installers and dealers, combined rates of 40 to 70 percent are observed. The calculator default of 55 percent sits in that range.
Every claim is checked against the registered serial: purchase date, invoice photo, installer and prior claims are on record. Out-of-period, duplicate and non-genuine claims are declined before a technician is dispatched. Observed leakage of 8 to 25 percent of claim cost typically falls by half or more.